Shipping policy

 After placing your order, please allow 1 to 3 business days to process your order.

Orders placed on the weekend will not be fulfilled until Monday or Tuesday depending on the backlog of orders.

Once your order is shipped, you will receive an e-mail confirmation with tracking information. Note that some couriers may take a few days to update tracking information in their system.

Estimated delivery times once your package leaves the warehouse:

USA: 3 to 10 days

CANADA: 6 to 15 days

UK: 4 to 10 days

AUS: 6 to 12 days

EU: 6 to 20 days

Rest of the World: Varies by location. Please check estimated times at checkout.

*Guam orders may take longer: Up to 21 days

Please note: There may be delays due to external factors that are out of our control (ie. weather, courier delays, weekends, holidays, etc).

We may offer free shipping over certain order values depending on your location.

We are NOT responsible for any lost or stolen packages if the delivery address is input incorrectly.

Please report any missing packages directly to carrier.

We strive to get your package to you in a safe and timely manner.

Failed Delivery

In the event of a failed delivery, we understand the inconvenience it can cause. We strive to make the process as smooth as possible for you. Here's what you need to know:

• Re-Delivery Attempts: In some cases, you can coordinate with our local courier services to attempt a re-delivery of your package. This service is subject to the availability and policies of the local courier.

• Additional Fees: Please be aware that if the failed delivery is due to circumstances within your control (such as incorrect address provided, unavailability to receive the package, etc.), there may be additional fees for re-delivery. These fees are imposed by the courier service to cover the extra handling and transportation costs.

• Customer Responsibility: To avoid failed deliveries, please ensure that your shipping information is accurate and up-to-date. Also, try to be available on the estimated delivery date, or arrange for someone else to receive the package on your behalf.

• Contact Us: If you encounter any issues with delivery, don't hesitate to contact us. We're here to help and will work with you to resolve the situation as efficiently as possible. Email us at: hello@wearekindpeoples.com